Managed IT support
Remote assistance, on-site intervention, and routine device care for covered computers, printers, networks, and users.
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Technology should keep working
after installation day.
iKing provides preventive, remote, and on-site support for systems covered by an iKing agreement. Existing systems supplied by others can begin with a separate maintenance assessment.
Preventive maintenance
Planned health checks, monitoring, and recommendations before small issues become operational problems.
Lifecycle upgrades
Securely extend, replace, migrate, or reconfigure endpoints, infrastructure, and other systems as the organisation grows.
What happens next
- 1Record the issueShare the affected system, site, and operational impact.
- 2Confirm coverageiKing checks the installed scope, warranty, maintenance agreement, or assessment requirement.
- 3Agree on the actionRemote guidance, a site visit, repair, assessment, or upgrade is confirmed before work proceeds.
Response times, coverage, exclusions, and support hours are defined in each maintenance agreement.